Privacy Policy

Updated: February 2022

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected. We do not sell or trade your personal data to third parties.
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The company name is The Self Esteem and Confidence Mindset Ltd and our office address is at Hardwick House, Prospect Place, Swindon, Wiltshire SN1 3LJ. Please mark any correspondence to that address with “(GDR)”
The person with responsibility for data protection compliance is Jonny Pardoe who can be contacted via email at [email protected]
Where we are the controllers of the personal data that we keep and use, we are responsible for making sure that my systems, processes and people comply with the relevant data protection legislation in respect of that personal data. In certain cases, we may act as a processor of personal data on behalf of others; in those circumstances, we will tell you who the controller is.
We will comply with applicable data protection legislation the Data Protection Act 2018 and the UK GDPR. We will act in respect of personal data to comply with the six principles of data protection legislation, which are:

• Lawfulness, fairness and transparency;
• Purpose limitation;
• Data minimisation;
• Accuracy;
• Storage limitation;
• Integrity and confidentiality.

You have rights in respect of how your personal data can be processed; these include the right to request:
a copy of your personal data;
that inaccurate data is rectified; and
that your personal data is, in certain circumstances, erased or restricted.
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.
This website and services are not intended for children and we do not knowingly collect data relating to children. Please do not submit or upload any personal data if you are a child.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

We collect and process data for the following reasons:
personal data collected and created in relation to my provision or the potential provision of our services and products to you which would include customers and relevant contacts; and
personal data relating to people who have asked to attend events run by us, receive my newsletters and other information services or marketing materials.

1. 1. Providing my services

COLLECTION:

We will collect personal information which may include names, addresses, contact details (including email addresses and telephone numbers), dates of birth, business information and required identification information and documentation for my customers and customer contacts. This will be done for the management of the commercial relationship with our customers. Additionally, we may collect and use additional personal data when a person is identified during the course of my service provision.
We may collect this personal data from you directly, and also from third parties, including publicly available third-party sources. Additional personal data will be collected as it is created by or supplied to us in the conduct of our services.
We will also collect personal information, including name and contact information, for individuals with whom we have a professional business relationship related to my provision of services and products.

USE:

We will use the personal data in the provision of our services and products, including for the necessary administration of our relationship with my customers, and to comply with requirements that we are required or recommended to undertake by law.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
in performance of a contract (the agreement to provide my services and products); and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be less common:
where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.

DISCLOSURE:

We may share personal data with third parties as is necessary in the provision of our services and products, including to third party providers who deliver services to support the operation of my business or third parties with whom we need to deal in the provision of our services and products. We may also need to share your personal data with a regulator or otherwise to comply with the law.

Where you take part in our group coaching sessions (which may take place in person or via Zoom or Facebook) you acknowledge and that your personal data may be made available to or visible to the other members of the group coaching session.

We may also disclose your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is:

Coaching (1:1) and Group Coaching:
Whilst we undergo our coaching sessions, we will maintain your data and we will keep it on record for six months after our final session but then will delete. You can also request that we delete that data at any time.

Podcast sponsorship:
We will retain the client’s information when booked for the podcast for our records. We will retain

2. Our events, newsletters, other information services & marketing materials (“our Information”)

COLLECTION:

We will collect information such as name, email address, IP address (or similar unique identifiers) job title and the business that you work for together with the additional information that you provide to us, for example when you let us know those areas of my business that you are interested in receiving information about. In respect of events that we offer, this information may include details of any access or dietary requirements that you have, which may reveal information about the health or religious beliefs of a data subject.
We may collect this information from you (whether directly or via automated means such as my website) or from third parties (such as a client),
We will collect personal data when you tell me that you wish to receive all or part of my information, or otherwise give us your personal details. You may at any time tell us that you wish to stop receiving our Information.

USE:

Personal data will be used to provide you with our information that you ask for, or that we think is relevant to the preferences that you may have given to us. We may analyse what areas of information are of interest to you so that we can better target the Information that we provide.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
with your consent; and/or
in performance of a contract (the agreement to provide my services and products); and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

DISCLOSURE:

We may share personal data with third parties in respect of the provision of my Information, including to third parties who provide services to us, including IT, website hosting, email delivery and other services. In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it. Any personal data that I have from you solely for the purposes of your receiving our Information will not be used once you have asked us to stop providing these to you (except to the extent that it is necessary to stop you receiving the Information).

3. Changes to your personal data

It is very important that the personal information that we hold about you is accurate and current. Please tell me if your personal information changes during your relationship with us.

4. Data Security

We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those third parties who have a business need to know. They will only process your personal data on my instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so.
Where we store your personal data
We principally store data, both electronically and on file. Files are normally kept at The Company address.
Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the data protection legislation. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

5. Your rights

Under certain circumstances, you have the right by law to request:

• access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
• correction of the personal data that we hold about you.
• erasure of your personal data.
• Object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we am processing your personal information for direct marketing purposes.
• restriction of processing of your personal data.
• transfer of your personal data to another party.

6. Links from my website

The website may, from time to time, contain links to and from the websites of third parties that we permit to make such links. If you follow a link to any of these websites or if you take part in any group session that is hosted on a third party site, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before you submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on the website, so please ensure that you are viewing the correct version.
Please contact us if you have any questions, comments or requests regarding this Privacy Policy.

COOKIES POLICY

(last amended 24th February 2020)

Cookies are small text files stored on your computer or mobile device when you visit a website. Our website uses cookies for a number of purposes, including to improve your access to and use of this site. The law states that we can store cookies on your device if they are strictly necessary for the operation of the site. For all other cookies, we need your permission.
We provide a tool for you to disable cookies (other than necessary cookies) on the website. If at any time you change your mind about allowing cookies, you can always use this tool to switch off cookies other than the necessary ones.
Set out below is a list of the categories of cookies that we use on the website, the names of the cookies, the reason that we use the cookies, what the cookies do and details of how long the cookies will be stored for.

NECESSARY COOKIES:

Necessary cookies are essential for our website to work. Necessary cookies enable the core functionality of the site, such as security, network management and accessibility. You can choose to disable my necessary cookies by changing your browser settings, but this may affect how our website functions.

PERFORMANCE/ANALYTICS COOKIES:

_ga

This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

This expiries after 730 days.

_gat

This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites.

This expiries after 1 minute.

_gid

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

This expiries after 1 day.

_hjid

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

This expires after 365 days.

_hjCachedUserAttributes

This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.

This expires after the session ends.

_hjIncludedInSample

This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.

This expires after the session ends.

FUNCTIONAL COOKIES:

DYNSRV

This cookie is to manage server traffic demand.

This expires after the session ends.

ADVERTISING COOKIES:

IDE:

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

Expiries after 365 days

_gcl_au

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
This expires after 90 days

SOCIAL MEDIA COOKIES:

My website connects to YouTube via the iframe. You can find information about their use of cookies here:
YouTube: Google Support

TURNING COOKIES OFF:

In addition to our tool for rejecting cookies, you can usually switch most cookies off by adjusting your browser settings to stop it from accepting cookies. Switching off cookies will likely limit the functionality of our and a large proportion of other websites. To find out more about cookies, including how to see what cookies have been stored and how to manage and delete them, visit allaboutcookies.org